Visitor and Customer
Internet Privacy Statement
This privacy policy
applies to all aspects of Emergency Training Associates, and the web sites all
web sites created and/or maintained by the company.
Protecting your privacy
is a top priority to us. The following describes how we collect, use and
protect any personal, business or data information you provide to us via our
web site, email, telephone, fax or mail. Please note that the only secure way
of transmitting information to us is through SSL, which you will notice on our
online store's checkout pages.
What We Collect
We use a standard log utility that provides statistics to us in regard to how
many pages are being accessed on our site. While visiting our standard web site
(noted in your browser address as pages ending in .shtml, .html or .htm) this
information is stored in a log file for the purpose of analyzing what pages are
accessed, which files are downloaded, and what errors occur. We review which
top domain addresses visit our site. This process does not collect any personal
information about you or your business. These logs are stored in a secure area
temporarily, until reports are run, then are removed from our server.
When you register for
updates, your name and email address only are written to a secure file and
stored on our server which is a secure system. We do not sell, trade or
distribute your email address to anyone. This information is used to send you
updates you have requested. You may be removed from this email list at any time
by emailing support@emsbooks.com.
When you shop our online
store, a SESSION ID tracks movements and your IP address is stored for
authentication reasons only. This is standard in all shopping cart programs.
Your name, address and contact information is stored securely and is used ONLY
to notify you about your order or status thereof, or to inform you of updates
to products. We use this information to compile an in-house mailing list. This
information is not shared with others. Your credit card information is stored
securely, in a different location than your contact information.
Our online store uses
cookies to identify you and your movement through our store. A cookie is a
small file stored on your computer, which expires by a certain date. Our
cookies do not track your movement throughout the Internet and do not, ever,
send us information about you when you are not on our site.
What We Do With It
After you shop with us, your name, address, telephone number and email, along
with your order are kept on file for two reasons: 1. To reference should you
have questions regarding your order; 2. To notify you of any special updates or
security issues about your purchase. This information is never sold, traded or
distributed to others.
What You Can Do
You have the option to opt-out of any notification.
To be removed from the
email list or our standard mailing list, send an email to support@emsbooks.com. It is our policy
to immediately respond to these requests.
If You Have Questions
If you have questions about our privacy policy, or have a dispute, please send
an email to support@emsbooks.com. You
may also contact us by phone at: 800-367-0382.
Our "Inside"
Criteria
Emergency Training Associates' representatives are fully aware of this policy
and our procedures in regard to violation.
From time to time, we
may make changes to this policy. Those changes will be reflected on this page.
Credit Card Security
When you walk into a
store, you know who you are dealing with. You see the products, the branding
and the store assistant. You can be sure that if something should be wrong with
your purchase, you’ll have recourse to the store manager or owner. But on the
Internet, website visitors generally have no reliable way of knowing who owns
the website (the virtual store). When you visit a website with the intent of
making an online purchase, you should know whom you’ll be paying and have proof
of the identity of the website owner, and be confident that the personal
information you send to the website cannot be intercepted by other Internet
users. This is where SSL digital certificates come to the fore.
SSL (Secure Socket
Layer) is a protocol developed by Netscape that enables a web browser and a web
server to communicate securely; it allows the web browser to authenticate the
web server. The SSL protocol requires the web server to have a digital
certificate installed on it in order for an SSL connection to be made.
Thanks to our
SSL-enabled web server and SSL certificate, you are assured of three things:
Authentication: The website really is owned by Emergency Training Associates.
Message privacy: Using a unique "session key", SSL encrypts all
information exchanged between you and our web server, such as credit card
numbers and other personal data, ensuring that personal information cannot be
viewed if it is intercepted by unauthorized parties. Message integrity: The
data cannot be tampered with over the Internet.
If you are concerned
about the security of your credit card, or any information you are transmitting
to us through the website please contact us by telephone at 800 367-0382.