Visitor and Customer Internet Privacy Statement

This privacy policy applies to all aspects of Emergency Training Associates, and the web sites all web sites created and/or maintained by the company.

Protecting your privacy is a top priority to us. The following describes how we collect, use and protect any personal, business or data information you provide to us via our web site, email, telephone, fax or mail. Please note that the only secure way of transmitting information to us is through SSL, which you will notice on our online store's checkout pages.

What We Collect
We use a standard log utility that provides statistics to us in regard to how many pages are being accessed on our site. While visiting our standard web site (noted in your browser address as pages ending in .shtml, .html or .htm) this information is stored in a log file for the purpose of analyzing what pages are accessed, which files are downloaded, and what errors occur. We review which top domain addresses visit our site. This process does not collect any personal information about you or your business. These logs are stored in a secure area temporarily, until reports are run, then are removed from our server.

When you register for updates, your name and email address only are written to a secure file and stored on our server which is a secure system. We do not sell, trade or distribute your email address to anyone. This information is used to send you updates you have requested. You may be removed from this email list at any time by emailing support@emsbooks.com.

When you shop our online store, a SESSION ID tracks movements and your IP address is stored for authentication reasons only. This is standard in all shopping cart programs. Your name, address and contact information is stored securely and is used ONLY to notify you about your order or status thereof, or to inform you of updates to products. We use this information to compile an in-house mailing list. This information is not shared with others. Your credit card information is stored securely, in a different location than your contact information.

Our online store uses cookies to identify you and your movement through our store. A cookie is a small file stored on your computer, which expires by a certain date. Our cookies do not track your movement throughout the Internet and do not, ever, send us information about you when you are not on our site.

What We Do With It
After you shop with us, your name, address, telephone number and email, along with your order are kept on file for two reasons: 1. To reference should you have questions regarding your order; 2. To notify you of any special updates or security issues about your purchase. This information is never sold, traded or distributed to others.

What You Can Do
You have the option to opt-out of any notification.

To be removed from the email list or our standard mailing list, send an email to support@emsbooks.com. It is our policy to immediately respond to these requests.

If You Have Questions
If you have questions about our privacy policy, or have a dispute, please send an email to support@emsbooks.com. You may also contact us by phone at: 800-367-0382.

Our "Inside" Criteria
Emergency Training Associates' representatives are fully aware of this policy and our procedures in regard to violation.

From time to time, we may make changes to this policy. Those changes will be reflected on this page.

Credit Card Security

When you walk into a store, you know who you are dealing with. You see the products, the branding and the store assistant. You can be sure that if something should be wrong with your purchase, you’ll have recourse to the store manager or owner. But on the Internet, website visitors generally have no reliable way of knowing who owns the website (the virtual store). When you visit a website with the intent of making an online purchase, you should know whom you’ll be paying and have proof of the identity of the website owner, and be confident that the personal information you send to the website cannot be intercepted by other Internet users. This is where SSL digital certificates come to the fore.

SSL (Secure Socket Layer) is a protocol developed by Netscape that enables a web browser and a web server to communicate securely; it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made.

Thanks to our SSL-enabled web server and SSL certificate, you are assured of three things: Authentication: The website really is owned by Emergency Training Associates. Message privacy: Using a unique "session key", SSL encrypts all information exchanged between you and our web server, such as credit card numbers and other personal data, ensuring that personal information cannot be viewed if it is intercepted by unauthorized parties. Message integrity: The data cannot be tampered with over the Internet.

If you are concerned about the security of your credit card, or any information you are transmitting to us through the website please contact us by telephone at 800 367-0382.